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Brookfield AMETEK

Repair

Recognize these? If you are using either a Thermosel accessory or Helipath Stand accessory, please click here to read important information BEFORE you return your instrumentation.

Laboratory Instruments

Brookfield AMETEK recommends our annual Calibration & Certification Service (C&CS) for your laboratory instruments to ensure optimum operating conditions. We can perform this service on site at your facility or you can return your instrument to our Repair Department or to any authorized Brookfield Dealer for (C&CS).

Our Service Department will inspect for wear perform a cleaning and adjustment of the internal mechanisms, replace pivot support and pointer shaft (if required) and straighten spindles (if required). We calibrate and certify (in writing) that your instrument is operating within proper Brookfield specifications. This certification states that your instrument has been calibrated with standards which are traceable to the National Institute of Standards and Technology (NIST). We will automatically remind you when it is time to perform the next annual Calibration & Certification Service. If your instrument has required more than an annual service in the past due in part to excessive use and/or use by multiple operators, you should consider purchasing our Ball Bearing Retrofit option for increased viscometer/rheometer durability. Your viscosity standard fluids should be replaced on an annual basis. Replacements can be ordered when scheduling service.

For Texture Analyzers, we also inspect for wear, clean, adjust and lubricate internal mechanisms, and adjust, if necessary, the zero and span for proper load cell performance. Certified calibration weights can also be purchased for your texture analyzer.

Pricing for calibration and certification services may vary depending on the instrument. Please call us for detailed pricing information.

Loan Instruments are available from Brookfield at a nominal fee should you need a temporary replacement while yours is in for service. The following instruments are available:

  • Dial
  • DV-E
  • DV-I+
  • DV-II+ PRO
  • DV-III+
  • KU-2
  • CAP 2000+
  • QTS

Rush Service

As an alternative to requesting a loan viscometer, we offer expediting services to get your instrument back to you as soon as possible. The following services are available:

  • One-day Service (not available for CAP and cone/plate series viscometers)
  • Two-day Service

Additional charges will apply; please call for details.

Rush Service Policy: Days refer to normal Brookfield operations (Monday through Friday) and exclude Saturdays, Sundays and Brookfield holidays. Service time starts from the day we receive the item for service.

HOW TO RETURN INSTRUMENTS

To return your instrument, please contact our service department at 1-800-628-8139 to obtain a return authorization number. Prior to shipping your instrument, please be sure to fill out and return the 2-page laboratory return form for each instrument that needs servicing. Please be sure to read the proper packaging methods on page 2 of this form.

WHAT SHOULD BE RETURNED

When returning your instruments to Brookfield, please only send the viscometer/rheometer head, unless other parts require servicing. (DV-III models that are experiencing electrical problems must be sent back with the base and all cables.) For detailed instructions on what to send and how to properly package and ship your instrument, please download our laboratory return form.

We will automatically service any additional items we receive. If you are unsure about what to send back, please contact us.

HOW LONG WILL THE SERVICE TAKE?

The amount of time it will take to repair your instrument can vary depending on volume. Please contact our service department for an approximate turn around time. Rush services and loan instruments are available should you need them.