Repair - Laboratory Instruments

Brookfield has a fully trained Service Department capable of performing a variety of repair services both at Middleboro, MA and onsite.
IMPORTANT
To ensure the quick return of your instrument, we strongly recommend you read our new procedures form.


Brookfield has a fully trained Service Department capable of performing a variety of repair services both at Middleboro, MA and onsite.  While here for repairs, we will perform our calibration and certification service which is recommended yearly for all Brookfield instruments.  Can't be without your instrument?  Rental Instruments are available from Brookfield at a nominal fee should you need a temporary replacement while yours is in for service. We also offer  one and two day expediting services to get your instrument back to you as soon as possible (additional charges will apply).


HOW TO RETURN INSTRUMENTS
To return your instrument, please contact our service department at 1-800-628-8139 to obtain a return authorization number. Prior to shipping your instrument, please be sure to fill out and return the 2-page laboratory return form for each instrument that needs servicing. Proper packaging methods on are described in this form.


WHAT SHOULD BE RETURNED
When returning your instruments to Brookfield, please only send the viscometer/rheometer head, unless other parts require servicing. (DV-III models that are experiencing electrical problems must be sent back with the base and all cables.) For detailed instructions on what to send and how to properly package and ship your instrument, please download our laboratory return form.  We will automatically service any additional items we receive. If you are unsure about what to send back, please contact us.


HOW LONG WILL THE SERVICE TAKE?
The amount of time it will take to repair your instrument can vary depending on volume. Please contact our service department for an approximate turn around time. Don't forget:  rush services and rental instruments are available should you need them.