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Onsite Services

Many Brookfield repair and calibration services can be done on-site at your facility.

Do you have multiple instruments or just can’t afford the disruption of sending your instruments back for service? We can send our service technicians to you!

AMETEK Brookfield offers On-site Service to save you the time and trouble of packing your instruments and shipping them to us for repair and calibration. Our trained technicians will come to your facility to perform minor repairs, calibration service, and ball bearing retrofits, as well as provide you with a report detailing what services were performed on each instrument. With advanced notice, you may receive a calibration certificate and a copy of the NIST (National Institute of Standards & Technology). This is becoming an increasingly important requirement for ISO 9000 regulations.


Benefits of Onsite Service

  • Minimal disruption in your production
  • Reduced “Down Time”
  • No shipping costs or risk of damage in shipment
  • Expert on-site advice in preventative maintenance
  • Personal face-to-face service
  • Our on-site technicians can usually service all of your instruments in one or two days, depending on the number. Being an on-site customer has other advantages, too. You will have personal contact with a technician that not only knows our instruments but also knows your facility, your personnel, your needs. And you can call them anytime with questions or problems!

Onsite Services for Computrac and Jerome Instruments

Validation (IQ/OQ/PQ):
Prior to putting a piece of equipment into service some industries require that certain protocols be followed in order to comply with federal regulations. Some regulatory agencies, such as the FDA, require that the findings from this protocol be on file for all equipment involved with production and/or process control. Our trained field service engineers are available to quickly bring a unit into service. They are familiar with the process required for instrument validation with regard to the documentation, signature requirements and the instrument’s operation.

Prior to beginning the protocol, we evaluate the condition of the unit to determine likelihood of passing validation protocol. Any required calibrations, adjustments or servicing are performed before beginning the validation protocol to ensure success.

Onsite Calibration:
We are capable of performing complete calibration and servicing of the Computrac® MAX® and Vapor Pro® series of moisture analyzers. Annual calibration includes the inspection of all electronic components and full calibration of the instrument and NIST traceable calibration certificate. The NIST traceable calibration certificate shows incoming and outgoing data and lists test and calibration equipment per NIST requirements.

Technology Transfer:
Our trained and experienced Field Service Engineers can assist in developing the optimum parameter sets for your product on your new equipment to quickly bring a unit into service. They can complete the required documentation for transferring process control or quality control testing to the new Computrac® moisture analyzer from the prior standard equipment. Our Engineers are trained in application development, reference method testing, and quality control. They understand the requirements and the limitations of a production facility and can ease the transition to new equipment.

We offer our own proprietary, step-by-step Technology Transfer package. This package guides the end-user through the parameter development process to assist in correlating new equipment to established methods.



If you would like more information, you may contact the AMETEK Brookfield onsite group at 508-946-6200 or email: MA-MID.onsite@ametek.com



OTHER SERVICES AVAILABLE ONSITE:
IQOQPQ
Calibration and Certification

For Immediate assistance,
Call 1-508-946-6200 (US ET)
Monday - Friday from 8:00AM - 5:00PM