Brookfield Instruments are known for their reliable performance, ease of use, flexibility and long lifespan. Whether you own a Brookfield Dial Viscometer or a DVNext Rheometer, we are happy to help you keep your Brookfield running at top performance to help you consistently deliver quality products always.
Our team of experienced, well-trained, certified service technicians are committed to support your service needs with an unmatched service program at our ISO certified facility in Middleboro, MA. With every viscometer sent to our facility for service, here is how we ensure quality performance:
- Replacement of the pivot point and jewel bearing. If the instrument has a ball-bearing shaft, ball-bearings are replaced if needed.
- Checking the shaft and replacement if necessary.
- Checking the spindles for thread wear and shaft straightness.
- Checking the pivot cup thumbscrew hole for wear.
- Checking all bearings, lube and grease as needed.
- If accessories are sent, they are checked for fit, wear and alignment.
- Set and verify calibration against an ISO certified Master Viscometer.
- Generate and print the following sample documents for your record:
Brookfield Service Warranty
All serviced Brookfield instruments are warranted to be free from defects in workmanship and materials. If you feel there is an issue with your instrument, return it within 90 days from date of repair and it will be evaluated. If found to be defective in workmanship or materials, it will be repaired without charge.
How To Return Instruments
All customers in the USA may click here to access Repair Forms. Prior to shipping your instrument, you must email or call AMETEK Brookfield for a Return Authorization Number. Failure to do so may result in a longer repair time.
For Viscometers, Rheometers, Powder Flow Tester, Texture Analyzer instruments, please contact MA-Mid.Sales@ametek.com OR call 800.628.8139 or 508.946.6200.
For Computrac & Jerome instruments, please contact css.azic@ametek.com OR call 800.528.7411 or 602.470.1414
Please be sure to fill out and send in the appropriate return form for each instrument that needs servicing. For detailed instructions on what to send and how to properly package and ship your instrument, please click here.
Please note that a PDF or hard copy of the Purchase Order is required unless you choose to pay by credit card. Please mark your preferred payment method on the return forms.
NOTE: We do not sell service parts or authorize any resellers, distributors, or third parties to service Brookfield Instruments in the USA. If you require onsite service, please visit our On-site section for contact information.